Getting help

Stuck? Have a look into the documentation.
You can also get support by joining our mailing list.

FAQ

I have bought a commercial license, now what?

Once we can verify the payment you will receive an email including the license and support contact. In the meanwhile, of course, you can start becoming familiar with ReportBro.

Why can't I see images and buttons in ReportBro Designer in Firefox?

ReportBro uses icon fonts instead of images and due to Firefox's strict origin policy they cannot be loaded when running a demo on your local machine (from ../dist/iconfonts). In your Firefox browser go to about:config and make sure security.fileuri.strict_origin_policy is set to false.

Why is there no PDF preview in Microsoft Edge?

In case of using a report server on localhost you have to enable loopback first with CheckNetIsolation LoopbackExempt -a -n=Microsoft.MicrosoftEdge_8wekyb3d8bbwe
see also https://stackoverflow.com/questions/30334289/cant-open-localhost-in-microsoft-edge-project-spartan-in-windows-10-preview#30334398

Compatibility

The latest version of ReportBro is compatible with
  • Firefox 53+
  • Chrome 58+
  • Safari 9+
  • Internet Explorer 10, Microsoft Edge 14+
  • Opera 46+
To work as intended ReportBro requires

Requesting a feature

Came across an idea for a new feature? Please follow these steps:
  1. Check for an existing request
    Maybe someone else already submitted the same request - please check existing issues before adding a new request. You may upvote existing requests by reacting with a "like" on the issue. Make sure to also subscribe for notifications in order to get updates on the request.
  2. Describe the new feature
    Provide us with a use case, detailed description and your ideas for implementation of the feature.
  3. Use the issue tracker to submit the feature
    If you have fulfilled the above steps submit the feature request to the ReportBro Designer issue tracker or ReportBro Lib issue tracker on Github.

Reporting a bug

Found something in ReportBro's behavior that isn't quite right? Can you reproduce it? If your answer to both questions is 'yes' follow these steps:
  1. Describe your test case and test loop
    Provide details about what you wanted to do and how you did it in as much detail as possible. Tell us, on which platform (Windows, Mac, Linux), browser and browser version you discover the bug.
  2. Provide a reproducable test
    Submit your report's JSON in a text file. Make sure that it is runnable - test it by setting reportServerUrl to its default (see configuration options)
    We can only work on reproducable issues - using your report JSON and following your test loop must allow us to reproduce the bug using the default ReportBro server.
  3. Describe the bug
    Describe the intended versus the actual behavior. Screenshots are helpful too. The more details you can provide, the better.
  4. Use the issue tracker to submit the bug
    If you have fulfilled the above steps submit the bug to the ReportBro Designer issue tracker or ReportBro Lib issue tracker on Github.